vs5789 Terms and Conditions

1. General Terms

These terms and conditions ("Terms") apply to the vs5789 platform and all of its services. vs5789 is an online betting and casino platform operated for users in Bangladesh. By using the platform, you acknowledge that you have fully read, understood, and accepted these Terms.

These Terms have been drafted in Bengali and are to be interpreted in accordance with the laws and customs of Bangladesh. In the event of any dispute or disagreement, the Bengali version shall be considered final.

vs5789 reserves the right to modify these Terms in part or in full at any time. Updated terms will take effect from the date they are published on the platform. It is each user's responsibility to review these Terms regularly.

Our Privacy Policy and Responsible Gaming Policy are incorporated alongside these Terms. Together, they form the complete agreement between you and vs5789.

2. Account Registration and Use

To use vs5789 services, you must create a personal account. You must provide accurate and complete information at the time of registration and keep it up to date at all times.

2.1 Registration Requirements

• Each individual may open one account only. If the same person holds multiple accounts, all accounts may be cancelled.
• The name, address, and contact information provided at registration must be truthful.
• It is your own responsibility to keep your account password confidential.
• The account must be used only by the registered individual — sharing access with anyone else is not permitted.
• If you suspect unauthorised access to your account, you must notify our support team immediately.

2.2 KYC Verification

vs5789 reserves the right to verify a user's identity, age, and payment method when required. A national identity card, passport, or other documents may be requested for verification. Withdrawals may be put on hold until verification is complete.

3. Age Verification and Eligibility

vs5789 services are available to individuals aged 21 or above only. Minors are strictly prohibited from opening an account or using the platform.

Providing false age information at registration will result in account cancellation and forfeiture of all deposited funds. vs5789 may request a copy of a government-issued identity document for age verification at any time.

If you become aware that a minor has used your account, notify our support team immediately and request that the account be locked.

4. Deposit and Withdrawal Policy

4.1 Deposits

Funds can currently be deposited on vs5789 using the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

• Deposited funds are generally credited to the account instantly.
• The correct transaction ID and amount must be provided at the time of deposit.
• Only payment methods registered in your own name may be used — deposits from third-party accounts are prohibited.
• For any issues with deposits, contact us via 24/7 live chat.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 1 hour.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may not be approved until the wagering requirements of any active bonus have been met.
• Withdrawals may be put on hold during the KYC verification process.
• In cases of suspicious activity, vs5789 reserves the right to hold a withdrawal and conduct an investigation.

5. Bonuses and Promotional Offers

vs5789 offers a welcome bonus for new users: a 150% bonus on the first deposit, up to ৳10,000.

5.1 Welcome Bonus Terms

• The wagering requirement for the bonus is 25 times the total of the deposit and bonus amount.
• Example: If you deposit ৳1,000, you will receive ৳1,500 in bonus and your total balance will be ৳2,500.
• Example: If you deposit ৳14,000 or more, you will receive the maximum bonus of ৳10,000 and your total balance will be ৳24,000.
• The welcome bonus can be claimed only once per user.
• The bonus balance cannot be withdrawn while the bonus is active.
• The bonus funds become withdrawable only after the wagering requirements have been met.

5.2 General Bonus Policy

• Each promotional offer has its own terms, which are stated alongside the offer.
• vs5789 reserves the right to modify, suspend, or cancel any bonus at any time.
• If bonus abuse is suspected, the account in question will be investigated.
• Attempting to claim bonus benefits through multiple accounts will result in all accounts being cancelled.

6. General Betting Rules

Sports betting, casino games, slots, live dealer games, and fishing games are available on vs5789. Specific rules apply to each category.

6.1 Sports Betting

• If a bet placed before a match starts is cancelled (due to the match not taking place or being postponed), the funds will be refunded.
• If a bet cannot be placed during live betting due to an internet or server issue, it will not be considered void.
• If an obvious error is found in published odds, vs5789 reserves the right to cancel the bet.
• Cricket: Special odds may be available for BPL, IPL, T20 World Cup, and ICC events.

6.2 Casino and Slot Games

• All casino games are operated by a certified Random Number Generator (RNG).
• Game results are fair and verifiable — vs5789 is committed to the principle of fair play.
• If a technical issue occurs during a game, the round in question will be considered void and the bet amount will be refunded.

7. Prohibited Activities

The following activities are strictly prohibited on vs5789, and if detected, may result in account cancellation and forfeiture of deposited funds:

• Operating multiple accounts under the same individual's name.
• Conducting transactions using third-party payment methods.
• Engaging in bonus abuse, bonus matching, or arbitrage betting.
• Attempting to hack the game or betting system, or using automated bots.
• Conducting money laundering or any illegal financial activities.
• Sharing account credentials with other users.
• Providing false information on the platform.
• Attempting to improperly influence game outcomes.

8. Account Suspension and Closure

vs5789 reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Involvement in fraudulent, misleading, or unlawful activity.
• Failure to provide documents requested for KYC verification in a timely manner.
• Extended inactivity on the account.

8.1 Account Closure at User Request

You may request to close your account at any time. To do so, contact us via 24/7 live chat or by email at [email protected]. Before the account is closed, you may withdraw the remaining balance subject to applicable wagering requirements.

9. Responsible Gaming Policy

vs5789 believes that gambling is a form of entertainment — however, it can lead to addiction. We are committed to responsible gaming.

• You may set deposit or betting limits on your account at any time.
• The Self-Exclusion feature can be used to lock your account for a specified period.
• If you experience gaming-related problems, notify our support team immediately.
• This service is available to users aged 21 and above only.

For more information, please read our Responsible Gaming page.

10. Privacy and Data Protection

vs5789 places the highest importance on protecting your personal information. The platform uses SSL encryption to keep your transactions and personal data secure.

• Your information is not sold or rented to any third party.
• Information may be shared where necessary to prevent fraud and comply with the law.
• You may request to view or correct the information we hold about you.

For full details on data protection, please read our Privacy Policy.

11. Technical Issues and Limitation of Liability

vs5789 is committed to ensuring uninterrupted service. However, issues beyond our control may arise in some cases.

• The service may be temporarily unavailable during server issues or maintenance periods.
• If a connection is lost during a game, the outcome of the last round will be determined according to server records.
• If incorrect odds or rewards are given due to an obvious technical error, vs5789 reserves the right to correct them.
• vs5789's liability for errors by third-party software providers is limited.

For any technical issues, contact us via 24/7 live chat or at [email protected].

12. Changes to Terms and Effectiveness

vs5789 reserves the right to change, expand, or amend these terms and conditions at any time. Users will be informed of changes through a notice on the platform.

Continuing to use the platform after updated terms are published will be considered your acceptance of the new terms.

If any part of these terms and conditions becomes invalid or unenforceable for any reason, the remaining parts will remain fully in effect.

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7.