Frequently Asked Questions
vs5789's answers to all your questions are right here
From opening an account to bonuses, payments, and safe gaming — find simple and detailed answers to every question on this FAQ page.
vs5789 is a trusted online betting and casino platform in Bangladesh. For the convenience of our players, this page compiles the most frequently asked questions about account registration, deposits and withdrawals, game rules, bonuses, and responsible gaming all in one place. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at vs5789, you need an active mobile number, a strong password, and your date of birth. Make sure you are at least 21 years old at the time of registration. Providing accurate information ensures no issues arise with future withdrawals or verification.
No. At vs5789, only one account is allowed per mobile number. Creating multiple accounts violates our terms and conditions and may result in account suspension. If you have a problem with an existing account, contact us directly via live chat.
Use the "Forgot Password?" option on the vs5789 login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble with the process, our 24/7 live chat support will assist you.
vs5789 can be used directly from any smartphone browser — the full experience is available without installing a separate app. Open the site in Chrome or Safari on your Android or iOS device and select "Add to Home Screen" for an app-like experience.
vs5789 may verify your identity when needed to maintain a safe and fair environment. National ID or passport details may be requested, especially for large withdrawals. Registering with accurate information makes this process quick and hassle-free.
Deposits and Withdrawals
Deposits from bKash to vs5789 are generally instant — in most cases the balance updates within seconds. If the balance does not appear after the transaction is complete, wait 5 minutes and refresh the page. If the issue persists, contact live chat with your transaction ID.
The minimum deposit at vs5789 is ৳300 and the minimum withdrawal is ৳800. This limit is the same for all methods — bKash, Nagad, Rocket, and Upay. If you want to withdraw a smaller amount, wait until your balance reaches ৳800 or more.
vs5789 generally processes withdrawals within 1 hour. The funds will reach your bKash, Nagad, Rocket, or Upay account. During peak hours or if verification is required, it may take a little longer — but those cases are also resolved quickly.
Yes. vs5789 supports four popular mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳300 for all methods. Go to the payment page, choose your preferred method, and follow the instructions.
vs5789 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction fees — check the terms of the relevant service for details.
Games and Rules
Both live and pre-match betting are available for BPL matches at vs5789. Go to the cricket section, select the match you want, view the markets, set your amount, and confirm your bet. Odds change during the match, so check the latest odds before placing a bet.
RTP (Return to Player) is the percentage of total wagers that a game returns to players over the long term — as a theoretical average. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. However, this is a long-term statistic — results in a single session may differ.
vs5789's live casino section features tables from world-class providers like Evolution Gaming and Ezugi. Some tables have Bengali-speaking or Asian dealers. Check the preview before choosing a table — use the filters in the live casino section.
Yes. vs5789 slot games are built with a mobile-first design, so they run smoothly on both Android and iOS devices. Keep a stable internet connection and keep your browser updated for the best experience. Games from PG Soft, JILI, and Pragmatic Play are specially optimized for mobile.
vs5789 uses software from certified game providers where RNG (Random Number Generator) technology ensures every spin or bet is completely unbiased and unpredictable. The platform operates according to fair play principles.
Bonuses and Promotions
New members at vs5789 receive a 150% bonus on their first deposit — up to ৳10,000. Example: deposit ৳1,000 and receive ৳1,500 as a bonus, making your total balance ৳2,500. The bonus is added automatically at the time of your first deposit after opening an account.
The wagering requirement for the vs5789 welcome bonus is 25 times (25x). This means you must complete bets totalling 25 times the bonus amount before withdrawing winnings from the bonus. Once the requirement is met, withdrawal can be done normally.
There is no separate registration needed to join the vs5789 VIP program. Playing regularly and continuing your betting activity automatically advances your tier. There are four levels: Bronze, Silver, Gold, and Platinum — with weekly cashback increasing at each level.
vs5789 VIP cashback by tier: Bronze — up to 0.2% weekly, Silver — up to 0.5%, Gold — up to 0.8%, Platinum — up to 1.0%. Reaching a higher tier also brings additional benefits and priority support.
Yes. vs5789 runs special bonus and cashback offers during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other festivals. Check the promotions page regularly or ask our live chat team to stay updated on these offers.
Security and Responsible Gaming
vs5789 uses SSL encryption technology to keep all your personal and financial information secure. Under our data protection policy, no information is shared with third parties without authorization. See our privacy policy page for details.
Yes. vs5789 is only for those aged 21 and above. Age is verified at the time of registration and minors are not permitted to open an account. Parents are requested to keep children and teenagers away from access to online gaming sites.
As part of responsible gaming, vs5789 allows you to set daily, weekly, or monthly deposit limits. This option can be managed from your account settings. Contact our live chat for assistance with this.
Yes. If you feel you need a break from gaming, contact us via live chat or email ([email protected]) and request self-exclusion. There is also an option to suspend your account for a specific period or close it permanently.
If you notice signs of gaming addiction, first read the responsible gaming page at vs5789 — it contains detailed guidance. Gaming is entertainment and should never be treated as a source of income. Contact our support team for help — we are available 24/7 in Bengali.
Still have questions?
Contact support
vs5789's 24/7 live chat team is always ready to answer any of your questions in Bengali.
Live Chat Support
Instant support in Bengali, 24 hours a day, 7 days a week. Log in to vs5789 and click the chat icon.
Email Support
For detailed issues, write to us at [email protected] — you will receive a reply promptly.
Full Guide
All information is available in detail on our terms and conditions and privacy policy pages.